Delivery Services

Any delivery periods given are approximate and start from the date of dispatch, not from the date of your order. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Royal Mail 24 [UK only]:

For all packages under 2kg packaged weight and under 80 GBP value, standard Royal Mail services are used by default within the UK. 1st class mail is normally next working day. This service does not include tracking.

Royal Mail Tracked:

An express airmail service to selected countries world wide. All items are given priority handling in both the UK and the destination country. All packages must be within Royal Mail size limits, under 2kg weight and under 200 GBP / EUR / USD value.

This service includes online tracking and insurance cover. Allow 1-2 weeks approx to most areas.

Royal Mail Tracked & Signed:

An express airmail service to selected countries world wide. All packages must be within Royal Mail size limits, under 2kg weight and under 200 GBP / EUR / USD value.

This service includes online tracking and insurance cover and must be signed for upon receipt. Allow 1-2 weeks approx to most areas.

Royal Mail Signed:

If Royal Mail Tracked or Royal Mail Tracked & Signed services are not available for your country, all packages under 2kg weight under 200 GBP / EUR / USD value requiring tracking numbers will be shipped via Royal Mail Signed. This service includes basic level online tracking, insurance cover for all destination countries and requires a signature at point of delivery. Allow 1-2 weeks approx to most areas.

UPS:

UPS Standard and UPS Express Worldwide Saver services depending upon destination. UPS is a well known global company offering a modern and reliable delivery service with one of the best parcel tracking systems available.

Please note that UPS cannot deliver to PO Box addresses. Please ensure you submit a real address if UPS is selected.

For most countries, UPS delivery charges in store do not include import taxes or other fees such as brokerage. These charges (as and where applicable) will be collected at the time of delivery by the delivery agent on behalf of your local Customs department. You are responsible for paying your taxes and other fees if requested.

For USA and EU27 countries all orders are shipped via a PDDP service meaning all taxes / duties / fees are pre paid at point of sales.

We also offer UPS Global Checkout which includes all taxes / duties / fees pre paid at point of sale. 

From October 2018 as part of our new agreement providing lower shipping costs for the majority of our parcels we have a new size limit of 1.5m which means we can no longer ship longbows or anything over 59 inches.

Collect:

Sorry we do not currently allow any collections from customers or third party couriers from our warehouse.

Parcel Force:

Parcel Force is a GLS and EMS partner. Parcels will be delivered by the equivalent partner service in your area. Exact delivery times are not guaranteed.

Parcel Force delivery charges in store do not include import taxes or other fees such as brokerage. These charges (as and where applicable) will be collected at the time of delivery by the delivery agent on behalf of your local Customs department. You are responsible for paying your taxes and other fees if requested.

For USA and EU27 countries all orders are shipped via a PDDP service meaning all taxes / duties / fees are pre paid at point of sales.

From October 2018 as part of our new agreement providing lower shipping costs for the majority of our parcels we have a new size limit of 1.5m which means we can no longer ship longbows or anything over 59 inches.

General Notes:

If delivery charges are displayed as "TBC" they will be calculated by a member of staff once we receive your order. Such orders will be treated as Quotation Requests and will remain on HOLD until you confirm your order via return email. To avoid this process, please select "Send Order Now" on the Checkout page. We will always select the most suitable delivery service relative to the size, value and destination of your order.

We sell directly to archers in over 140 countries world wide every day of the week. If you have any questions regarding delivery to your country, please e mail us.

Postal collections occur Monday to Friday only. There are no collections at weekends, UK Bank Holidays, Christmas Day, Boxing Day, 1st January or any annual holidays.

If your parcel has not been delivered within 2 weeks (UK), 1 month (EU), 6 weeks (Rest of World) of the despatch date, please contact us so we can send a replacement package. Terms of sale: No replacements or refunds are possible before these dates. Delivery delays are outside of our control and we will not be held responsible for any missed events or otherwise.